≤ 20%20–35%> 35%lower is better · bands directional
No practices match these filters.
How to read this
Rollups are call-weighted, not averaged. Quarter, YTD and 2025 FY figures = total missed calls ÷ total calls for the period. Averaging monthly percentages would over-weight low-volume months, so it is never done here.
YTD = Jan–Jul 2026. Q1 = Jan–Mar · Q2 = Apr–Jun · Q3 = Jul (in progress). Δ = 2026 YTD rate minus 2025 full-year rate, in percentage points (red = rate rose / worse).
Jun 2026 • is flagged a partial month in the source feed; it is included in Q2/YTD at its actual (smaller) call volume. Jul 2026 is the latest complete month.
YoY is directional. The set of practices reporting into PeerLogic grew across 2025→2026, so the portfolio Δ reflects both real performance and mix change. Read practice-level Δ for a clean comparison.
Low-volume practices are muted. Rows under 100 YTD calls are dimmed and tagged low vol — a 100% rate on a handful of calls is not a real signal. The Best / Worst KPI cards likewise consider only practices with ≥ 500 YTD calls. Cells show "–" where a practice had no tracked calls that month.
Filters cascade: Business Unit (the VP tier) narrows Region, which narrows ROD. KPI cards, trend line and totals all recompute to the current selection.